Basic Information

Ref Number


Last day to apply


Primary Location

Noida - 135 - BPO



Job Type

Support Positions

Work Style


Description and Requirements

Job Location - Gurgaon/Hybrid.
Shifts - US Shifts.

Grade: MS3 (C2)

Profile: Senior Benefit Operations Analyst

Job Description:

Reporting to the Team Manager, the Process Champions - Operations in Health/Wealth Administration team is responsible for -


• Processing and Quality checking.
• Process reporting and training.
• Queue Allocation & Management.
• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts

Additional Job Description

We are Hiring Process Champions, for Heath and Benefits vertical. Candidates with 3-6 years of experience in the domain can apply. 
Hands on proficiency in US Health & Welfare Domain with minimum 3 years experience/exposure handling HRIS, Payroll, Premium, Open Enrollment/Annual Enrollment, In depth knowledge of COBRA, HIPAA, FSA, HSA/HRA etc.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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