Basic Information
Ref Number
Req_00137045
Primary Location
CA - Home Office
Country
Canada
Job Type
Digital Solutions
Work Style
Remote
Description and Requirements
Reporting to the Director of Product Development, your role as Dynamics 365 Solutions Architect is key to our success to meet our goals of enhancing our Total Mental Health product and growing it internationally.
Responsibilities
- Understand the product and business needs in depth to prepare architecture and design that is scalable, efficient, and extensible.
- Take technical ownership of the architecture, design, implementation, and delivery for product development based on Dynamics 365 and Power Platform.
- Collaborate closely with the development team, solutions architects, enterprise architects, integration architects, and other cross-functional teams to ensure the architecture is aligned with the product goals and requirements.
- Partner with Product owners, Product Managers, and Delivery Leads to ensure compliance with the roadmaps and timelines.
- Participate in discovery sessions and provide estimates and solution fit assessments.
- Champion the mindset of continuous development, evangelize best practices, and proactively identify the issues, and prepare solution options.
- Deliver high-quality technical design documentation and walkthrough technical options, trade-off to the product stakeholders to drive decisions.
- Support in the application lifecycle management, deployments, and release planning.
- Actively participate and partner with the product and delivery leaders in all Agile ceremonies including sprint planning, daily standups, and retros.
- Mentor and assist engineers on the team to understand concepts and adhere to best practices and standards; regularly review developers' code for alignment.
Qualifications
- Proven experience as a Dynamics 365/Power Platform Solutions Architect, with a strong focus on designing and implementing solutions for complex business applications.
- 8+ years of implementation experience with Dynamics 365 Customer Service and Field Service in enterprise scenarios.
- Extensive experience in architecting complex solutions with Model Driven Apps, Dataverse, Connectors, Data flows, Power Apps Component Framework &; Power Automate and SSIS Packages (KingswaySoft).
- In-depth development skills in C#, .Net, Power Platform CLI; JavaScript and extending the platform leveraging Plugins, Custom Actions, Web APIs and Webresources.
- Deep architectural experience leveraging Azure services such as Azure Function, Azure Service Bus, API Management, Azure Data Factory &; Logic Apps to extend Power Platform and Dynamics 365.
- Thorough understanding of the Power Platform Success by Design and how the platform needs to be architected considering the service protection limits, deployability, maintainability and environmental constraints.
- Familiarity with data mapping, data transformation, and data synchronization techniques for seamless data exchange.
- Strong understanding of security considerations and compliance requirements with Dynamics 365 and Power Platform.
- Solid understanding of software architecture and design patterns, REST/web services and best practices/methodologies to implement efficient solutions for high volume and high API environments.
- Strong experience with Azure DevOps, Git, CI/CD Pipelines and Application Lifecycle Management for Dynamics 365 projects.
- Ability to commit to continuous learning to implement modern solutions to solve business challenges.
- Excellent analytical and problem-solving skills, with the ability to assess complex cross- functional requirements and recommend appropriate solutions.
- Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
Great-to-haves
- Experience in Dynamics 365 Customer Insights and Journeys (Marketing).
- Knowledge of Security Architecture and Enterprise Security.
Additional Job Description
As a Dynamics 365 Solutions Architect, you'll design, develop, and implement scalable solutions using Dynamics 365 and Power Platform to propel our Total Mental Health product to international success.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
