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Study Moderator

Basic Information

Primary Location

MASSACHUSETTS

Country

United States of America

Job Type

Freelance

Work Style

On Site

Salary range

$35.00

Description and Requirements

Study Moderator in Boston, Burlington or Canton, MA


WORK LOCATION: Onsite location in Boston, Burlington or Canton, MA

WORK SCHEDULE: 8-9 hours per day, include weekends

JOB STATUS: Full-time, Temporary

START DATE: Friday, April 26, 2024 (flexible start day)

END DATE: Monday, May 6, 2024


Objective

Moderators are expected to interact directly with study participants using provided study protocols and managing the participant during each session. Moderators will report to the Program Manager and Project Manager. Training will be provided before the first participant session. Sessions occur in Boston, Burlington or Canton, MA with additional staff on-site to manage participant intake and provide support. 


Responsibilities:

  • Receive participants at work and guide them through the session in a controlled environment.

  • Ensure all sessions are completed per project guidelines.

  • Follow COVID-19 sanitization procedures after each session.

  • Represent and promote the TELUS AI brand. 


Minimum Qualifications: 

  • 2 years of experience using Microsoft Office and/or Google Suite environments and tools.

  • Excellent verbal and written communication.

  • Ability to interact professionally with project participants and onsite customer teams.

  • Strong organizational skills, meticulous attention to detail.

  • Experience conducting in-person research sessions.

  • Experience troubleshooting computers and/or consumer electronics.


Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

Moderators are expected to interact directly with study participants using provided study protocols and managing the participant during each session. Moderators will report to the Program Manager and Project Manager. Training will be provided before the first participant session. Sessions occur in Boston, Burlington or Canton, MA with additional staff on-site to manage participant intake and provide support. 


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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