Basic Information

Ref Number

Req_00068286

Last day to apply

31-Tem-2024

Primary Location

TELUS Tower

Country

Bulgaria

Job Type

Business Process Outsourcing

Description and Requirements

You are an enthusiastic and adventurous person? Are you ready for new challenges?


If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!


Responsibilities:

  • Provide best-in-class Customer Support to all customers via phone, email, and chat
  • Troubleshoot a variety of customer issues and work with internal teams when needed, to assess and resolve
  • Follow company procedures, processes, and best practices to effectively manage customer cases
  • Aggressively work to resolve customer issues within SLA whilst maintaining a high level of customer satisfaction
  • Report, profile, and when possible, diagnose new product issues
  • Determine severity, frequency, and possible workarounds

Requirements:

  • 1 or more years working directly with customers to resolve customer / technical issues
  • Fluency in French
  • Excellent English language skills 
  • Comfortable troubleshooting problems with customers over the phone and via email 
  • Excellent communication and collaboration skills 
  • Able to work independently and multi-task effectively in a fast-paced environment 
  • Familiarity with support-ticketing systems 
  • Experience serving enterprise-level customers is a plus 

We offer:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building initiatives! 


Does it sound like the perfect job for you? APPLY NOW!


About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference
French

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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