Basic Information

Ref Number


Primary Location

Home Office - Canada



Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Job type: Contract

Here’s the impact you’ll make and what we’ll accomplish together 

As a Project Manager, you will be at the forefront of driving impactful and complex projects, ensuring their successful delivery in a dynamic and multi-geographical environment. You will be responsible for managing project scope, deliverables, and success criteria while working closely with team members and stakeholders at all levels. This is an on-site and contract position, offering you the opportunity to leverage your project management skills in an engaging and supportive company culture dedicated to digital experience innovation.


  • Manage the clear definition of scope, deliverables, success criteria, and work breakdown structures for projects with all levels of team members and stakeholders.

  • Proactively develop, direct, and monitor project progress by managing the plan and resources.

  • Manage changes to the scope associated with the project in a timely and suitable manner.

  • Group changes into releases and manage stakeholder expectations.

  • Ensure the impacts of a change are understood.

  • Ensure the proper project team is built, staffing levels are maintained matching the needs of the project, members are set up for success, and held accountable for delivery.

  • Create and execute an effective communications plan.

  • Develop metrics to measure project performance and success during and after the rollout.

  • Apply sound project management skills developed over 4+ years of experience managing complex projects.

  • Excellent communication skills (written, verbal, and presentation).

Qualifications and Skills

  • 6-10 years of managing large-scale, complex projects in a complex, multi-geographical environment.

  • Strong technical qualifications are required for this role.


  • Bachelor’s degree in Computer Science, Information Technology, Informatics, Business Administration, or a related field.

  • Master’s degree such as an MBA or relevant professional certifications (e.g., PMP, PMI-ACP, ITIL) are strongly preferred.

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

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Additional Job Description

As a Project Manager, you will be responsible for managing project scope, deliverables, and success criteria while working closely with team members and stakeholders at all levels.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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