WORK LOCATION: Onsite location in Boston, MA

WORK SCHEDULE: 8-9 hours per day, include weekend

JOB STATUS: Full-time, Temporary

START DATE: Friday, April 26, 2024 (flexible start day)

END DATE: Monday, May 6, 2024

Objective

The Receptionist is expected to greet and check in participants following our registration process. Receptionists will be responsible for initial onsite participant communications. The receptionist will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur in Boston, MA.

Responsibilities:

●      Welcome participants to the job location

●      Instruct and support participants throughout their time at the job location

●      Track participant appointments

●      Ensure participants satisfaction

●      Foresee logistic challenges and solve them proactively

●      Report and escalate to management as needed

●      Track data in spreadsheets using Google Sheet/Excel experience

●      Coordinate project activities with team members as needed

Minimum Qualifications: 

●      1-2 years of work experience in customer service for the food, retail or hospitality industry

●      Exceptional customer service experience and skills

●      Able to commit to a weekly schedule for the duration of the project

●      Ability to interact professionally with project participants and customer teams

●      Experience with progress tracking and reporting, comfortable with Sheets/Excel

●      Excellent verbal and written communication

●      Strong organizational skills, meticulous attention to detail

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.