Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Are you a passionate Software Quality Assurance Analyst with a proven track record in performance testing? Do you thrive in identifying and optimizing application bottlenecks to deliver seamless user experiences? If so, we want to hear from you!

In this role, you'll leverage your expertise in JMeter and related tools to become a champion for application performance:

  • Design, develop, and execute comprehensive performance test plans and scripts (UI & API) using JMeter/BlazeMeter for enterprise applications.
  • Perform performance engineering and improvement activities to identify and eliminate performance bottlenecks.
  • Craft complex test scenarios in JMeter to simulate real-world usage patterns and load conditions.
  • Utilize monitoring tools (AppDynamics, Datadog, Splunk) to analyze application logs and pinpoint performance issues.
  • Analyze system metrics such as CPU utilization, memory usage, network traffic, garbage collection, and database parameters to identify performance bottlenecks.
  • Generate performance reports including graphs, session reports, and documentation to facilitate analysis and communication of results.
  • Collaborate effectively with business and application teams to improve overall system performance.
  • Manage the performance testing lifecycle independently from planning and execution to reporting and improvement initiatives.
To be successful, you'll possess:
  • 6+ years of experience in performance testing with a strong focus on JMeter (4.0 and above).
  • Solid understanding of performance testing concepts and methodologies.
  • Experience with monitoring tools like AppDynamics, Datadog, or Splunk.
  • Proficiency in scripting languages (e.g., Java, Python) to enhance test automation.
  • Excellent analytical and problem-solving skills to identify and troubleshoot performance issues.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.
  • Ability to work independently and manage multiple tasks effectively.
  • Flexibility to work in shifts (if applicable).
If you're a performance testing enthusiast who thrives in a dynamic environment, we encourage you to apply!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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