Basic Information

Ref Number


Primary Location

TELUS Harbour Toronto



Job Type

Digital Solutions

Work Style


Description and Requirements

Job type: Contract 

Here’s the impact you’ll make and what we’ll accomplish together 

This remote and contract position offers an opportunity to showcase your expertise in implementing and architecting Appian within a service-oriented architecture. Join our innovative team where you can contribute to dynamic business processes, demonstrating your proficiency in the complete Appian implementation cycle.


  • Implement and architect Appian within a service-oriented architecture.

  • Manage dynamic business processes using Appian BPM.

  • Lead the complete Appian implementation cycle, covering business process modeling, tool installation, development, testing, and deployment.

  • Conduct code reviews and contribute to the Appian Center of Excellence (CoE) with new standards, guidelines, and best practices.

  • Develop SOAP and Restful web services and integrations.

  • Automate Appian support or Business-As-Usual (BAU) activities.

  • Perform Appian server installations and Plugin developments.

  • Conduct performance tuning and troubleshooting of Appian applications and integrations.

  • Ensure successful integration of Appian solutions with existing systems and processes.

  • Provide technical guidance and support to junior Appian developers and project teams.

  • Stay updated with the latest Appian features, updates, and industry trends.

  • Actively participate in requirements gathering, solution design, and project planning sessions.

  • Ensure compliance with organizational policies, security standards, and regulatory requirements in Appian implementations.

  • Preferred knowledge in Continuous Integration and Deployment models, Test Driven Development, Behavioral Driven Development, and familiarity with the Telecom domain.

What’s in it for you? 

TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:

  • Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

  • Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

  • Trending technical skills

  • Business domain & customer interaction

  • Behavioral & effective communication

Qualifications and Skills

  • Minimum of 12 years of overall professional experience.

  • Minimum of 6 years dedicated to developing applications using Appian BPM.

  • Mandatory L1/L2/L3 certification in Appian.

  • Hands-on experience in Appian, with in-depth knowledge of Process Models, SAIL Interfaces, Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services.

  • Advantageous to have experience in automating Appian support or BAU activities, Plugin developments, and Appian server installations.

  • Previous work experience in developing SOAP and Restful web services and integration (preferred).

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

Connect with us:  Twitter  |  YouTube  |  LinkedIn  |  Facebook | Instagram

Additional Job Description

This remote and contract position offers an opportunity to showcase your expertise in implementing and architecting Appian within a service-oriented architecture. Apply now!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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