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Turkish Back Office Support Specialist

Basic Information

Ref Number

Req_00077229

Primary Location

Izmir

Country

Turkey

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Our people are at the heart of our culture!
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills!

Career first, company second!
The majority of our directors and managers started their careers as agents or junior positions. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family. 

Be part of something great!
How would you like to take a long journey with us for TELUS International, a global Customer Service Management Company?

Now we are looking for Turkish Back Office Support Specialists who have the following criteria and will add strength to our team.

Job Description

  • In order to enhance customer experience, detect the inconveniences of the cases and take proper action via system

  • Achieving efficiency and accuracy based quality targets in regular basis

Requirements

  • Residency in İzmir

  • Native level in Turkish and advanced level in English

  • Available to work in 24/7 shift system and office working

  • Attentive and meticulous work approach

  • Aware of current cultural, social and political events in the world

Our Advantages

  • Competitive salary package

  • Performance and tenure bonuses

  • Private health insurance and meal card

  • Shuttle/road fee for office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral bonuses


About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for Turkish Back Office Support Specialists who will add strength to our team!

Language Reference
Turkish
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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