We’re looking for an experienced workforce specialist to join our team in Riga as a Scheduler Analyst.

Overview of tasks:

• Shift planning

• Maintaining WFM tools

• Creating interval, daily, weekly and monthly forecasts

• Analyzing strategic capacity and processing requests from operations management side

• Analytical assessment of forecasts and actual statistics

• Approving in coordination with operations management, holiday requests and shift rescheduling requests 

• Evaluating and maintaining the databases

• Calculating performance indicators and other KPI’s 

What we expect:

• Very good Microsoft Office Knowledge especially MS Excel (ex: Formula Calculations, Formatting, Pivot charts) 

• Experience with Microsoft Visual Basic for Applications (VBA) 

• Background in similar role

• Very good command over the English language is imperative

• Team player with positive attitude

• Experience with personnel support

• Strong written and verbal communication skills

• High motivation

• No Entries in the police clearance certificate 

• EU citizenship or Latvian Residence Permit

We will offer:

• Appealing benefits like private health insurance after 3 months of probation period

• Mon-Fri fixed schedules and weekends off

• Employee referral bonuses and recognition program

• Great office with modern workspaces 

• Employee discount programs, providing partnerships with fitness centers and restaurants

• Positive international working environment; fun floor with PlayStation, table tennis, and many more

• Stable job and career development opportunities

• Highly motivated and dedicated team with flat hierarchies and informal culture

Join our team and apply now!

We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Equal Opportunity Employer 

TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

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