Basic Information
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Description and Requirements
We’re looking for an experienced workforce specialist to join our team in Riga as a Scheduler Analyst.
Overview of tasks:
Shift planning
Maintaining WFM tools
Creating interval, daily, weekly and monthly forecasts
Analyzing strategic capacity and processing requests from operations management side
Analytical assessment of forecasts and actual statistics
Approving in coordination with operations management, holiday requests and shift rescheduling requests
Evaluating and maintaining the databases
Calculating performance indicators and other KPI’s
What we expect:
Very good Microsoft Office Knowledge especially MS Excel (ex: Formula Calculations, Formatting, Pivot charts)
Experience with Microsoft Visual Basic for Applications (VBA)
Background in similar role
Very good command over the English language is imperative
Team player with positive attitude
Experience with personnel support
Strong written and verbal communication skills
High motivation
No Entries in the police clearance certificate
EU citizenship or Latvian Residence Permit
We will offer:
Appealing benefits like private health insurance after 3 months of probation period
Mon-Fri fixed schedules and weekends off
Employee referral bonuses and recognition program
Great office with modern workspaces
Employee discount programs, providing partnerships with fitness centers and restaurants
Positive international working environment; fun floor with PlayStation, table tennis, and many more
Stable job and career development opportunities
Highly motivated and dedicated team with flat hierarchies and informal culture
Join our team and apply now!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106
Equal Opportunity Employer
TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
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Additional Job Description
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English |
EEO Statement