Basic Information
Ref Number
Last day to apply
Primary Location
Država
Job Type
Work Style
Description and Requirements
What we expect from the ideal candidate:
Advanced level of Polish(C1-C2)
Minimum B2 level of English(writing, speaking)
Availability for a full time schedule, 9:00-20:00, in 2 shifts, Monday – Friday
Availability to work from office in Bucharest (AFI Park 3 building)
Relocation package will be available for candidates from outside Bucharest
Basic knowledge of professional customer communication
Understanding of customer concerns
Customer care experience is an advantage
Banking experience is an advantage
Experience with Office 365, MS Outlook, MS SharePoint
Experience with using Jira software is a plus
Strong written and verbal communication skills and problem-solving attitude
Team player
Ability to collaborate across departments and teams
Ability to work in a fast-paced, multi-task environment
Responsibilities:
Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
Escalate complex issues to the appropriate team to ensure rapid support
Ensures that appropriate actions are taken to resolve client´s issues and concerns
Handling outgoing calls with clients about ad-hoc data information, feedback
Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
Register and handle incoming complaints or requests
Process product or customer data changes in internal banking systems
Share relevant customer feedback to help us improve our offerings
Ensure customer satisfaction
Other administration activities
We offer:
Stable job - permanent labor contracts
Above average fixed salary, performance bonuses
Relocation package available for candidates from outside Bucharest
Monthly meal tickets
Free access to our modern and fully-equipped employees' gym space in our offices
Public transportation reimbursement, after the trial period
International career - paid training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Private medical subscription
Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
Additional Job Description
Language Reference |
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English |
Polish |
EEO Statement