Informations de base

Ref Number

Req_00131845

Dernier jour pour postuler

31-jul-2024

Site principal

AFI Building 3

Pays

Romanie

Types d'emploi

Business Process Outsourcing

Work Style

On Site

Description et exigences

What we expect from the ideal candidate:


  • Advanced level of Polish(C1-C2)

  •  Minimum B2 level of English(writing, speaking)

  •  Availability for a full time schedule, 9:00-20:00, Monday – Friday

  •  Availability to work from office in Bucharest (AFI Park 3 building)

  •  Relocation package will be available for candidates from outside Bucharest

  •  Basic knowledge of professional customer communication

  •  Understanding of customer concerns

  •  Customer care experience is an advantage

  •  Banking experience is an advantage

  •  Experience with Office 365, MS Outlook, MS SharePoint

  •  Experience with using Jira software is a plus

  •  Strong written and verbal communication skills and problem-solving attitude

  •  Team player

  •  Ability to collaborate across departments and teams

  •  Ability to work in a fast-paced, multi-task environment



Responsibilities:


  • Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.

  •  Escalate complex issues to the appropriate team to ensure rapid support

  •  Ensures that appropriate actions are taken to resolve client´s issues and concerns

  •  Handling outgoing calls with clients about ad-hoc data information, feedback

  •  Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements

  •  Register and handle incoming complaints or requests

  •  Process product or customer data changes in internal banking systems

  •  Share relevant customer feedback to help us improve our offerings

  •  Ensure customer satisfaction

  •  Other administration activities


We offer:


  • Stable job - permanent labor contracts

  •  Above average fixed salary, performance bonuses

  •  Relocation package available for candidates from outside Bucharest

  •  Monthly meal tickets

  •  Free access to our modern and fully-equipped employees' gym space in our offices

  •  Public transportation reimbursement, after the trial period

  •  International career - paid training and international career opportunities

  •  Multilingual exposure - improve your spoken and written language skills

  •  Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

  •  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

  •  Private medical subscription

  •  Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Description supplémentaire du poste

We are looking for Polish speakers! Apply here and be ready for the greatest opportunity! 

Langues
English
Polish

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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