Basic Information
Ref Number
Primary Location
Država
Work Style
Description and Requirements
A PSE is responsible for the implementation of their company’s product for, or in, the customer’s environment.
PSE’s manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf. We predominantly engage with the implementation team, but can work with end-users, onsite I.T resources, support (CE), along with several other internal stakeholders. The PSE role includes a variety of tasks related to implementations, migrations & go-live support, while ensuring quality work is done to high standards and using the customer first approach.
Customer Focus
Represents TELUS values in public communication around broader initiatives, specific projects, and community contributions
Works with engagement leads to understand customer needs and metrics to achieve success
Provide highly responsive customer service and maintain a high level of customer/team member satisfaction
Solution Focus
Utilizes technical experience, and specific knowledge of TELUS Health environments, to deliver the technical aspects of the engagement
Collaborate with product and development teams to improve implementation and configuration of professional service processes as it relates to TELUS Health platforms and their tool chain
Manage/oversee/deliver on multiple projects, either as the primary engineer, or in conjunction with other Professional Services engineers and stakeholders
Analytical approach to resolve issues related to all technical aspects of the implementation
Operational Excellence
Develop, implement and teach best practices for implementation and configuration of company products.
Provide mentorship for other Professional Services engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
Delivers on Statement of Work (SOW) with guidance from technical architects, developers, and Chapter Leads. SOW scope may include:
Installation and configuration of TELUS Health solutions with the customer or internal environments
Provide documentation, and upkeep, for technical implementation guides relevant to TELUS Health and the customer requirements
Manage creation of new, and maintenance of existing, processes & templates for deliverables and PSE training
Highlevel PSE Responsibilities (Implementations)
Queue Management: Oversee implementation tasks are followed up on and completed by due date
Quality Delivery Control: Become task certified, stay up to date with changes and follow standard process to deliver successful implementations
Managing field partners for onsite dispatches (ie Bluebird, Insight, and ABM)
Statement of Work (SOW) creation, upkeep, delivery
Fieldglass / SAP invoicing approvals for TELUS field partners
Field Partner collaboration, reporting, and scheduling
Implementation checklists for PM, PSE, & onsite techs to promote consistency
Statement of Completion (SOC) creation, upkeep, delivery
Clinic Information Workbook (CIW), creation, upkeep for PM-->PSE-->Onsite Tech (itemizes site summary, network summary, equipment summary, software summary, etc)
Subject Matter Expert (SME) roles, responsibilities, and escalation paths
Platform migration experience (PS Local to ASP, Wolf to CHR)
Actioning enhancements / feedback
Value Added Service (VAS), deploy and activate
Supporting the technical components of the implementation
What’s in it for you?
Educational support: Udemy for Business
"Work-life balance" culture and flexible schedule
Employee Stock Purchase Plan (ESPP)
Support global projects in a multicultural environment
Additional Job Description
A PSE is responsible for the implementation of their company’s product for, or in, the customer’s environment.
PSE’s manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf. We predominantly engage with the implementation team, but can work with end-users, onsite I.T resources, support (CE), along with several other internal stakeholders. The PSE role includes a variety of tasks related to implementations, migrations & go-live support, while ensuring quality work is done to high standards and using the customer first approach.
EEO Statement