Basic Information

Ref Number


Primary Location




Work Style

On Site

Description and Requirements

Overview of tasks:

  • Support in defining and implementing the strategy of motivation, engagement and retention of team members

  • Coordinate, organize and conduct the onboarding process for new team members

  • Manage benefits, other motivational and retention services for the company team members

  • Coordinate, conduct and report the gathered feedback from the exit interviews process

  • Support in the planning and organizing motivational activities and events for the company team members

  • Acts as the first point of content for all HR related queries from all team members

  • Support and guide team managers and employees about company policies and HR best practices

  • Maintain a good and constructive work relationship with stakeholders from site

  • Support and participate in the performance review process

  • Participate and assist in other international or local HR plans, initiatives or projects

  • Ensure a full compliance with company policies and HR procedures

  • Support managers with HR related matters

  • Assist and educate team members and managers about Workday processes

What we expect:

  • +3 years of HR experience in a high-volume and fast paced environment

  • Excellent Latvian and English language proficiency and communication skills

  • Highly empathic and approachable, open personality

  • Ability to manage confidential and sensitive cases and topics

  • Team player, time management and ability to work under pressure

  • Able to work independently and good stakeholder management

  • Developed organizational skills and attention to detail

  • Ability to find creative solutions outside the box

  • Workday knowledge would be a plus

  • Bachelor’s Degree in Labor Relations, Humans Resources, Psychology, Law or similar would be an asset

We will offer:

  • Appealing benefits like private health insurance after 3 months of probation period

  • Mon-Fri fixed schedules and weekends off

  • Employee referral bonuses and recognition program;

  • Great office with modern workspaces 

  • Employee discount programs, providing partnerships with fitness centers and restaurants

  • Positive international working environment; fun floor with PlayStation, table tennis, and many more

  • Stable job and career development opportunities

  • Highly motivated and dedicated team with flat hierarchies and informal culture

Join our team and apply now!

We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106


Additional Job Description

We’re looking for an enthusiastic HR Business Partner to join our team in Riga. HR Business Partner will actively contribute to the strategic direction of the organization by understanding and addressing the people-related aspects of business challenges.

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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