Basic Information

Ref Number


Primary Location




Job Type

Support Positions

Work Style

On Site

Description and Requirements

Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for a Human Resources Manager who has the following criteria and will add strength to our team. 

Job Description

  • Compliance with state and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance

  • Positioning and strengthening the company as a preferred employer (employer branding)

  • Provision and implementation of initiatives strengthening the processes related to motivation, retention and engagement of company employees

  • Strategy and processes for career development, talent management and introduction of training and development systems

  • KPI's strategy to measure HR department activities

  • Controls the activities and costs of employee retention initiatives and Training and Development in the HR department

  • Controls and submits monthly KPI's for the department's activities and expenses

  • Establishes organizational relationships with Managers and Specialists from all functional departments.


  • Professional experience:  Min 5 years in the field HR from which at least 2 years on management position

  • Proficient command of English

  • Advanced skills in computer

  • Excellent skills at all levels in the organization or planning abilities and extreme flexibility to be proactive in a fast paced, ever changing environment

  • Strong creativity, imaginative and solution focused mindset - pushes boundaries and embraces learning to develop cutting edge training solutions

  • Ability to work with constructive feedback and willingness to improve;

  • Very well developed skills for time management;

  • Spirited teamwork and passion for growth

Our Advantages

  • Competitive salary package with bonuses

  • Private health insurance

  • Meal card

  • Shuttle and road fee for office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral rewards

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for a Human Resources Manager who will add strength to our team!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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