Basic Information
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Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Information Technology, Operations Analyst - TELUS International El Salvador
About the role
IT Operations Analyst is responsible for providing first-line support to internal clients and executive staff in the US assisting them with hardware and software problems and making sure that the systems are working properly according to the company standards.
Responsibilities:
To provide 1st line technical support; answering support queries via phone and email.
Support users remotely
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user issues and be proactive when dealing with user issues.
Respond to inquiries from internal clients and help them resolve any hardware or software issues.
Support users in the use of computer equipment by providing necessary training and advice.
Skills & Requirements:
Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required.
Teamwork
Problem-Solving
Collaborating
Client service oriented
Strong interpersonal and customer service skills
Strong verbal and written communication skills.
Faster adaptation to technology changes
Knowledge:
English - B1- Required
• Oral and written comprehension.
• Appropriate use of language.
Knowledge of Virtualization technologies under Windows and Linux - Required
Technology monitoring skills - Desirable
Microsoft Office Suite - required
Strong IT troubleshooting - Required (Hardware/Software and Networking)
Studies & Experience:
A third-year level Systems Engineering, Computer Science or related careers - Desirable
Two years of studies in Computer Systems Engineering or related careers and certifications. - Desirable
Proven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
About the role
IT Operations Analyst is responsible for providing first-line support to internal clients and executive staff in the US assisting them with hardware and software problems and making sure that the systems are working properly according to the company standards.
EEO Statement
