Your role: 

• Drive identification of requirements across business units 

• Take ownership of your product and service portfolio – and curiously search for minor and larger improvements in close collaboration with our business managers

•  Support our business managers in developing and implementing new competitive, initiatives 

• Support your team(s) with timely business clarifications, feature creation, backlog prioritization, and participation in relevant PI planning and scrum events 

• Drive identification of requirements across business units 

• Be inclusive and communicative in relation to all stakeholders and colleagues 

• Develop an understanding of end-to-end product lifecycle (e.g., Studio framework), actively work to improve experience and skills 

• Identify opportunities to improve the overall product lifecycle processes 

• Use customer needs, research, user studies, metrics, and competitive analysis to document business and product requirements and inform the backlog 

• Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements 

• Own and manage product documentation ensuring it is clear and easily consumable by-product, cross-functional and engineering teams 

• Report status and manage risks within their primary product team 

• Participate in team prioritization discussions with Product/Business management 

• Work with the Development and testing teams during the dev life cycle 

• Be able to translate business features into technical requirements 

Experience: 

• Help develop and manage a product or project budget/P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers) 

• Demonstrated consistent success working with partners across other functions in support of product go-to-market strategies 

• Take the time to fully learn the business requirements and associated use cases 

• Understands and can explain the product set to cross-functional and senior managers 

• Recognize discordant views and take part in constructive dialog to resolve them 

• Verbal and written communication is clear and concise 

• Improve team processes that accelerate product development, and delivery, drive innovation, lower costs, and improve quality 

• Has skills in test-driven and behavior-driven development 

• Understands customer journeys and ensures a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability 

• Experience developing user requirements for systems in production, to ensure maximum usability

Requirements 

• Have several years of experience as a product owner with a proven track record 

• Experience with Agile and SAFE, experience with ALM, Jira, Confluence, or similar Agile tools 

• Have a structured mindset and the ability and interest to understand the technical side of our products and combine it with your product owner skills 

• Be able to execute independently and feel pride in taking accountability for own tasks 

• Experienced in UX/UI and customer journey mapping 

• Experienced in working with development teams