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TIDS Sr. Service Desk Analyst
Job Summary:Provide IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes.
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Network Support Analyst
Job Description Supports/troubleshoots network issues within clients.Investigate second line support calls and identify the root cause of incidents and problems.Ensure the efficient and comprehensive resolution of incidents and requests.Conducts Triage, troubleshoot, and repair system failures...
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates as...
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Digital Solutions - Avaya UC Consultant
Avaya Blue: AACC, CCMS, CCMA, AAEP, POM, ADD, License Manager.Experience in Nortel Legacy Option 61c, 81c, CS1k experience for Voice / Avaya with more than 3 years of experience.Able to install, maintain, configuring, and troubleshoot telephony systems including both VoIP and TDM PBXs. Avaya...
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Digital Solutions - CISCO UC Technology Consultant ( French Language Mandate)
Good verbal and written communicator. Good verbal and written command on French.Education Qualifications : Any technical graduate.
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Cloud Platform Support
Description Experience in technical support: familiarity with case prioritization, SLA compliance, and quality Experience with the popular technologies in the machine learning/big data ecosystem Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or...
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Technology Analyst - Weblogic/Middleware
The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction. Ensures that SLA is at par with the standards set by the company and the Client Manager. Provides direction and...
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Intermediate Applications Developer
Responsibilities Work closely with workflow designers and business SME’s during the development of the workflows Liaise with BT for changes requiring additional data points, or system changes Collaborate with BT and (potentially) the vendor for support during the development of workflows (when...
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Informatica - Technology Analyst
SummaryResponsible for configuration of middleware application servers, deployment of middleware applications, technical triage of defects raised by quality assurance teams, process automations, and preventive maintenance planning.Responsibilities:Accountable for projects and the delivery to meet...
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Incident Management Analyst (NOC)
TELUS Major Network Incident Management - TELUS Event Management (TEM) TEM TI Incident Management Analyst Purpose Working under TELUS Technology Excellence (CTE), the TELUS Event Management (TEM) team is responsible for managing and communicating major incidents in all parts of the TELUS data,...
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