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BPE Manager (Ortigas)
Key Responsibilities: Lead and develop a team of LEAN Six Sigma professionals to achieve performance goal in project implementation and benefits. Be the site leader for LEAN Six Sigma strategy and framework deployment. Lead and implement global LSS strategies Support the PH Site Head for...
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Technology Consultant (Genesis)
As a Business Systems Analyst, you will be providing support to various stakeholder groups within TELUS, implementing new experiences for our customers while driving value for our business through improvements in our IVR and Routing platforms. You will also work closely with our Product Owners...
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Technology Analyst - Weblogic/Middleware
The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction. Ensures that SLA is at par with the standards set by the company and the Client Manager. Provides...
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Incident Management Analyst (NOC)
TELUS Major Network Incident Management - TELUS Event Management (TEM) TEM TI Incident Management Analyst Purpose Working under TELUS Technology Excellence (CTE), the TELUS Event Management (TEM) team is responsible for managing and communicating major incidents in all parts of the TELUS data,...
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EM Intermediate Technology Analyst
Responsible for configuration of middleware application servers, deployment of middleware applications, technical triage of defects raised by quality assurance teams, process automations, and preventive maintenance planning.
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TIDS Sr. Service Desk Analyst
Job Summary:Provide IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes.
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates as...
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Business Data Analyst
Business Data Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and reports generation that are key to the company’s trending analysis and decision making. As a key member of the team, you...