The Main Responsibilities
⦁ Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
⦁ Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
⦁ Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
⦁ Build out customer knowledge bases to speed up and improve future replies.
⦁ Provides solutions and resolution resources for customer's problems.
⦁ Be accountable and responsible for the work you have to do.
⦁ Be proactive on sharing best practice and learning but also asking for help when needed.
⦁ Be able to perform un-biased needs assessment and design activities or projects.
⦁ Be a strong facilitator and proactively take any chance to develop your skills whenever possible.