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Customer Service Representative

Basic Information

Ref Number

Req_00130358

Last day to apply

30-kwi-2024

Primary Location

Noida - 135 - BPO

Państwo

Indie

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

The Main Responsibilities

⦁ Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
⦁ Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
⦁ Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
⦁ Build out customer knowledge bases to speed up and improve future replies.
⦁ Provides solutions and resolution resources for customer's problems.
⦁ Be accountable and responsible for the work you have to do.
⦁ Be proactive on sharing best practice and learning but also asking for help when needed.
⦁ Be able to perform un-biased needs assessment and design activities or projects.
⦁ Be a strong facilitator and proactively take any chance to develop your skills whenever possible.

Additional Job Description

Preferred candidate profile
⦁ Minimum 1 year of Gaming Experience with Customer Service
⦁ People with Gaming exposure and experience are preferred
⦁ Excellent English language skills
⦁ Flexibility and ability to improvise and adapt to new situations
⦁ UG/Graduates can apply.
⦁ Excellent communication skills
⦁ Should be comfortable working in 24*7 Working Environment
⦁ Graduation not required
⦁ Rotational shifts & Rotational week offs
⦁ Maximum 6 months of gap from last organization


Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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