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Description et exigences
WORK LOCATION: Remote, within USA
JOB STATUS: Full-time, Permanent
WORK SCHEDULE: Flexibility required
TRAVELING: Flexibility required
Job Overview:
We are seeking an experienced Quality Sr. Manager to oversee and enhance the quality processes of our generative AI projects. The ideal candidate will possess a proven track record in developing or testing large language models and will be instrumental in building our qualification testing protocols for contributors, as well as refining our production workflow to ensure the delivery of data that improves our customers' models.
Key Responsibilities:
Quality Strategy Development: Design and implement comprehensive quality assurance protocols tailored to generative AI and LLM projects. Ensure alignment with technical requirements and business objectives
Quality Control and Testing: Oversee the creation and execution of detailed testing plans to validate the quality of AI models and data sets. Monitor and report on quality metrics to identify areas for improvement
Team Leadership: Lead and mentor a team of quality analysts and testers. Foster a culture of high performance and continuous improvement within the team
Stakeholder Engagement: Work closely with operations managers, and technical teams to integrate quality assurance measures throughout the project lifecycle
Innovation and Research: Stay ahead of advancements in AI technologies and quality assurance practices. Recommend and implement innovative solutions to enhance project outcomes
Required Skills & Competencies:
Expertise in LLMs and Generative AI: Deep understanding of large language models, data structures, and generative AI workflows. Experience in deploying and fine-tuning AI technologies
Advanced Quality Management: Proven ability to design and lead quality assurance processes. Familiarity with modern QA methodologies and tools
Analytical Skills: Strong ability to analyze data, understand trends and derive actionable insights
Communication and Leadership: Excellent communication skills with the ability to lead teams and engage effectively with stakeholders at all levels
Adaptability: Ability to thrive in a fast-paced and evolving environment, responsive to technological advancements and project needs
Qualifications:
Minimum of 5 years of experience in quality assurance, with at least 2 years in a leadership role within the technology or AI domain
Minimum Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field
Certifications in Quality Management (e.g., CQM, Six Sigma) are highly desirable
Proficiency in English; additional languages are a plus
TELUS International Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
Description supplémentaire du poste
We are seeking an experienced Quality Sr. Manager to oversee and enhance the quality processes of our generative AI projects. The ideal candidate will possess a proven track record in developing or testing large language models and will be instrumental in building our qualification testing protocols for contributors, as well as refining our production workflow to ensure the delivery of data that improves our customers' models.
EEO Statement