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GenAI Quality Senior Manager

Basic Information

Ref Number

Req_00133419

Primary Location

Home Office - United States

Country

United States of America

Job Type

Support Positions

Work Style

Remote

Salary range

$140k - $150k

Description and Requirements

WORK LOCATION: Remote, within USA

JOB STATUS: Full-time, Permanent

WORK SCHEDULE: Flexibility required

TRAVELING: Flexibility required



Job Overview:

We are seeking an experienced Quality Sr. Manager to oversee and enhance the quality processes of our generative AI projects. The ideal candidate will possess a proven track record in developing or testing large language models and will be instrumental in building our qualification testing protocols for contributors, as well as refining our production workflow to ensure the delivery of data that improves our customers' models.


Key Responsibilities:

  • Quality Strategy Development: Design and implement comprehensive quality assurance protocols tailored to generative AI and LLM projects. Ensure alignment with technical requirements and business objectives

  • Quality Control and Testing: Oversee the creation and execution of detailed testing plans to validate the quality of AI models and data sets. Monitor and report on quality metrics to identify areas for improvement

  • Team Leadership: Lead and mentor a team of quality analysts and testers. Foster a culture of high performance and continuous improvement within the team

  • Stakeholder Engagement: Work closely with operations managers, and technical teams to integrate quality assurance measures throughout the project lifecycle

  • Innovation and Research: Stay ahead of advancements in AI technologies and quality assurance practices. Recommend and implement innovative solutions to enhance project outcomes


Required Skills & Competencies:

  • Expertise in LLMs and Generative AI: Deep understanding of large language models, data structures, and generative AI workflows. Experience in deploying and fine-tuning AI technologies

  • Advanced Quality Management: Proven ability to design and lead quality assurance processes. Familiarity with modern QA methodologies and tools

  • Analytical Skills: Strong ability to analyze data, understand trends and derive actionable insights

  • Communication and Leadership: Excellent communication skills with the ability to lead teams and engage effectively with stakeholders at all levels

  • Adaptability: Ability to thrive in a fast-paced and evolving environment, responsive to technological advancements and project needs


Qualifications:

  • Minimum of 5 years of experience in quality assurance, with at least 2 years in a leadership role within the technology or AI domain

  • Minimum Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field

  • Certifications in Quality Management (e.g., CQM, Six Sigma) are highly desirable

  • Proficiency in English; additional languages are a plus


TELUS International Values:


TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:


  • We embrace change and initiate opportunity 

  • We have a passion for growth 

  • We believe in spirited teamwork 

  • We have the courage to innovate


At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.


TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.  

Additional Job Description

We are seeking an experienced Quality Sr. Manager to oversee and enhance the quality processes of our generative AI projects. The ideal candidate will possess a proven track record in developing or testing large language models and will be instrumental in building our qualification testing protocols for contributors, as well as refining our production workflow to ensure the delivery of data that improves our customers' models.


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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