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Quality Analyst - Vertis North
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and rootcause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customerexperience to maintain...
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Learning Services Team Leader | US Financial Program
Position SummaryOversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions...
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Learning Services Learning Specialist - US Financial Program
Position SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross...
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Instructional Designer - Developer
Job Summary The GLSS - Managed Learning Services Instructional Designer-Developer for TELUS is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD...
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Manager Welcome Desk & Facility (m/w/d)
Du behältst die Ruhe, wenn mehrere Anfragen gleichzeitig eintreffen und hast ein ausgezeichnetes Zeitmanagement? Du bist kommunikativ, fühlst dich sicher im Kontakt mit Menschen und hinterlässt einen sehr guten ersten Eindruck? Dann haben wir den idealen Job für dich!
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Project Coordinator
TELUS International is looking for a Project Coordinator to join our AI team in Costa Rica!
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MLS Instructional Designer - Developer
Job Summary The GLSS - Managed Learning Services Instructional Designer-Developer for TELUS CLS is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD...
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Learning Services Learning Specialist (US Financial Account)
Job Description SummaryPosition SummaryThe trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this,...
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Facilities Senior Team Leader
Overall management of Facilities' Reports and Compliance Management of Facilities Shared Services (Facilities admin and logistics)
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Operations Team Leader (Financial Account)
Manages effective integration of directives, policies, and procedures and analyzes any potential impact to the program and performance to establish solutions to create the optimal working conditions. Monitors queue activity to ensure achievement of Service Level metrics. Conducts call...
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