Basic Information
Ref Number
Last day to apply
Primary Location
Country
Job Type
Work Style
Description and Requirements
- At least 1 year of solid experience in IT support/request environment.
- Proficiency with MS Office applications (i.e. Excel, MS Word, PowerPoint, etc.)
- Basic typing skills (at least 20-25 wpm).
- Basic knowledge of call center operations is preferred.
- Proficiency in other technical knowledge or applications as defined by the client.
- Excellent oral and written English communication skills both verbal and written business correspondence.
- Adaptive to changing work schedules and working hours.
- Active listening skills.
- Operates with minimal supervision.
Additional Job Description
Job Description
- Provide adequate support service corrections/ solutions to the various projects undertaken by the organization.
- Take the customer calls and properly record the incident or problem requests addressed by them.
- Must ensure that the requests launched by the customers are being resolved in as short a period as possible.
- Follow up on the incident request solutions and after-solution reports.
- Analyze the data for all the clients occasionally and provide proper reports.
- Work closely with the implementation team to ensure all solution plans are
- being implemented properly.
- Attend the weekly meetings and update all of the management.
- Based on the requests filed draw any inferences/ suggestions which may help the organization better satisfy its goals/ targets.
EEO Statement