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Description and Requirements
If your answer is YES – join the leader of the Customer Experience (CX) industry - TELUS International Bulgaria!
We are looking for an enthusiastic and adventurous person! Take the opportunity to lead a team that manages every payment and change the world, using technology, personal approach, and knowledge.
What will be your daily challenges?
Lead by example and aim to create a positive and enjoyable working environment for all team members
Take care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback
Meet the targets, Service Level, KPI’s, Quality, etc.
Proactively propose improvements, optimizations and provide feedback in processes and ways of working
Be involved in the recruitment process, training, development and engagement of the team
Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks
At least one year of relevant experience (BPO and/or CRM working experience);
People management experience and leadership skills
Excellent command of both spoken and written English
Strong client and results orientation
Problem-solving and decision making skills
Ability to communicate effectively in verbal and written form with internal teams and management, and with customers
Ability to prioritize and address multiple tasks in a dynamic work environment
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
If this opportunity sounds appealing to you, please send your CV!
* Please note that only shortlisted candidates will be contacted.
About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Additional Job Description
| Language Reference |
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| English |
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