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Mental Health Professional (m/f/d)
If you are a communicative psychologist and enjoy helping people, we have the ideal job for you!
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Senior Creatives Associate
The Corporate Communications Officer develops and delivers effective communications strategies to internal and external stakeholders utilizing different forms of communication channels (internal newsletter, internal social media channel, LED TVs, print, broadcast, online and social media). He...
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Senior Technical Data Engineer
Position SummaryThe Technical Data Analyst is responsible for managing the accounting, budgeting and charging activities relating to IT services and infrastructures.
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Japanese Quality Analyst (Hybrid)
Position SummaryThe Japanese Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and...
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Real Time Analyst (For Pooling)
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.
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Learning Service Specialist
Learning Services Learning Specialist The primary role of this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self motivated and responsible candidate...
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WFM, Real Time Analyst- TELUS International El Salvador
The Real TIme Analyst is responsible for managing all intraday processes in support of operations to achieve the business objective of service level, maximizing efficiency and occupancy. Is also responsible for the real-time monitoring of all queues and skill sets, making adjustments to call...
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Operations Team Leader (Iloilo)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Sr. Operations Manager
Position SummaryThe Sr. Operations Manager is responsible for the profitability and management of call center operations activities for large, multiple and/or complex program and contributes to the satisfaction and retention of clients. The Sr. Operations Manager also provides strategicdirection...
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Policy And Security Analyst (Iloilo)
Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control. The role is expected to carry out the following: 1) Conducts fraud investigations to detect and prevent fraud or abuse. 2)...
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