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Operations Team Leader (Ayala)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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Real Time Analyst
RTA assists programs/accounts in meeting all service goals thru monitoring, policies implementation, analyzing actual to forecasted data and providing input on observed changes in call trends and other factors affecting general queue behavior.
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Operations Team Leader (McKinley Exchange)
Must have strong supervisory, people and retention management skills Ability to work in a fast-paced environment Efficient multi tasking skills Amenable to work on shifting schedules Willing to work onsite willing to render extra work hours/holidays if the need arises Should have...
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Customer Experience Manager
Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for final analysis, review & approval of...
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Sr. Sourcing Analyst (Makati)
To execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.) to ensure the achievement of hiring targets for the different accounts and departments, as well as to provide assistance to HR Officers on special projects. Sr. Associates are also entrusted to help...