Basic Information

Ref Number

Req_00140293

Last day to apply

20-wrz-2024

Primary Location

GT - Guatemala - Pradera East

Additional Locations

SV - Santa Tecla - Plaza Merliot

Państwo

Gwatemala

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Legal, Legal Assistant - TICA

Last day to apply: Friday, September 20th 2024

Position overview:

  • The in-house TELUS Digital Law & Governance (L&G) team provides world-class, innovative solutions.  We are trusted advisors who collaborate closely with leaders and teams across the organization to deliver better outcomes for our internal and external customers.  

  • As a motivated and team-oriented Contact Management Support Assistant , you will work closely with the lawyers on the L&G Commercial Team (responsible for customer-facing negotiation and contracts for CX, AI and Trust and Safety opportunities globally).

  • As we continue to grow and evolve, you will play a key role in ensuring our corporate legal processes and practices support this growth and continue to deliver against our reputation as a world-class team. You will support our L&G Commercial Team in order to enable efficiencies and process improvements.

Key responsibilities:

  • Assist in the review, under the supervision of a L&G Commercial Team member,  of Change Orders working closely with customer relationship managers and Solutions team members

  • Review and administer signature process associated with non-disclosure agreements

  • Assist with the on-going management of commercial transactions and maintenance of L&G Commercial Team tracking tool 

  • Supporting  Docusign and other document execution processes in support of commercial transactions

  • Develop expertise in the management of Salesforce database and the production of sales reports in support of L&G Commercial Team activities and the administration of inter-company agreements

  • Support L&G Commercial Team in the management and drafting of intercompany agreement and management of transfer pricing database 

  • Responsible for management of international sanctions checks prior to new customers on-boarding

  • Preparation and managing sales oriented templates

  • NDA management

  • CRM Change Order creation and management, quality control

  • Deal tracking, update, and follow up

  • Docusign / Signature process

  • Salesforce admin reporting requirements

  • Intercompany repository/admin functions (execution, filling)

  • New account/ client International Sanctions check

  • Sales templates management.

Requirements:

  • Schedule flexibility - Required

Core competencies:

  • Giving support. Focusing on customers. Embracing technology. Managing self-development

  • Focus on detail and accuracy, excellent organizational skills

  • Excellent communication skills, able to engage and interact with stakeholders, internally and externally

  • Ability to work independently and navigate competing priorities 

Functional competencies:

  • Familiarity with Microsoft and Google tool sets

  • Professional English language level (written and verbal)

Qualifications:

  • Working directly with the L&G team members

  • Opportunity for learning and development 

  • 3+ years experience in a legal contract management role or similar work experience


 


Additional Job Description

The in-house TELUS Digital Law & Governance (L&G) team provides world-class, innovative solutions.  We are trusted advisors who collaborate closely with leaders and teams across the organization to deliver better outcomes for our internal and external customers.  

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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