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Operations Team Leader (Program Coordinator)

Basic Information

Ref Number

Req_00117788

Last day to apply

05-фев-2024

Primary Location

Gurgaon

Country

India

Job Type

Business Process Outsourcing

Work Style

Hybrid, On Site

Description and Requirements

The Program Coordinator will be responsible for building programs that provide leadership, strategic direction and implementation of effective, creative, results-driven plans that attract and retain various operations-related roles. The individual will bring high attention to detail, and program and project management skills to the role. The individual must be a collaborative team player and able to build and maintain strong relationships with both internal and external stakeholders, while demonstrating excellent communication and interpersonal skills.

Responsibilities:

  • Must have 4+ years of experience.

  • Design strategic programs that build on the current initiatives including working with internal and external stakeholders.

  • Should have certification in French, able to communicate, read, write in french.

  • Support planning and coordination of programs such as career pathing, intern/placement initiatives, and its activities and the implementation of policies and practices.

  • Build and maintain business relationships with universities as a “gateway” to joining TELUS Health.

  • Develop and leverage relationships with internal and external stakeholders Leadership, HR, Operations, and University placement offices.

  • Develop and maintain clinical and non-clinical career path program for newly hired and existing employees in collaboration with leadership.

  • Support students hired via placement programs by acting as a liaison between universities and business.

  • Develop, maintain, and ensure administrative documents for the program are compliant with the company's clinical records policies.

  • Evaluate and analyze feedback from placement program and Operations stakeholders to continuously improve program experience.

  • Coordinate and maintain effective communication strategies to market program initiatives internally and externally.

  • Collaborate with the Learning & Performance leadership team for direction and execution of training and quality monitoring activities related to placement programs and career pathing roadmap.

Additional Job Description

  • Must possess good verbal written communication skills.

  • Ability to work in a team and handle pressure and demands.


Language Reference
English
French

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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