The Human Resource Systems Analyst (HRIS) supports all TELUS International HR Systems and Processes by driving projects and process changes to improve quality, efficiency, and customer satisfaction while reducing waste time and costs. The successful candidate will be responsible for end-to-end project delivery and document the Human Resource processes and new changes.

Your responsibilities:

• Lead all aspects of the project lifecycle over all phases (define, measure and audit, analyze, improve, change management and control)

• Understand the HR strategy, and goals, focusing on the review & propose HCM process improvement through our methodology and establish a Business as Usual (BAU) transition  

• Focus on optimization, Team Members’ experience, and enhancements

• Communicate project details effectively to stakeholders and project teams

• Develop “best-in-class” project management practices, ensure deliverables conform to global quality standards and customer requirements

• Ensure effective control of projects: address conflicting priorities, issues, risks, change management, project governance, and present status/requirements at steering committees

Our requirements:

• Fluent in English language

• Experience in a BPO company within a high-growth environment 

• Working knowledge of Workday or relevant ERP systems, Excel, and Google Sheets 

• Excellent project management and time management skills, with the ability to meet tight deadlines

• A bachelor's degree in Human resources or a related field will be an advantage

• Ability to balance strategic thinking with detailed, focused execution

• Strong analytical and problem-solving skills with the ability to interpret data and trends

We offer:

• Stable job and career development opportunities

• Great office at a top location

• Attractive salary 

• Additional health insurance

• 50+ benefits and services to choose from 

• Positive international working environment

• Support and learning

• Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.