Basic Information

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Primary Location




Job Type

Business Process Outsourcing

Description and Requirements

Description and Requirements

Overview of tasks:

  • Back office support only 

  • Enhancing the customer experience by regulating the proper rules

  • Screening and providing online support for specific cases generated by the system

  • Achieving and ensuring the quality standards

What we expect:

  • Fluent written and spoken communication skills in English is essential

  • Strengths in efficiency, accuracy and empathy

  • Awareness for current cultural and social events

  • Goal-oriented and meticulous work approach

  • Flexibility and willingness to work in shifts in a 24/7 shift system

What we offer:

  • Competitive salary opportunities

  • Stable job and career development opportunities

  • Private health insurance and private company shuttle

  • Meal support (Multinet Card)

  • A great and supportive team

  • Horizontal hierarchical work order in a positive international work environment

  • Employee referral bonuses and recognition programs

  • We care about the well-being of our employees, we invest in their future growth

About us: TELUS International Turkiye is a leading customer experience and digital solutions provider with over 2.000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. We have almost 62,000 team members across 25+ countries, providing customer service at its best in more than 50 languages for international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Additional Job Description

We are looking for a Back Office Support Agent with English!

Language Reference