Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.  Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call...

Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...

Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.

Should be a seasoned OM with Telco - CS, Sales , Collections and Back office experience. Well versed in P&L - financials. Willing to report on site. Tactical and strategic, can keep up with both client and internal demands. Performance and process driven. Strong in analytics. Can develop leaders....

The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...

Position SummaryTo execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.). Toensure the achievement of sourcing / hiring requirements / targets for the different accounts anddepartments.