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Reports Analyst
Job DescriptionPosition SummaryResponsible for developing and maintaining reports that will assist internal and external customers inanalyzing performance of the business. Maintains compliance to reporting requirements set by thecustomers that will help meet quality standards.Functional...
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Real Time Analyst
Position SummaryEnsures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Functional ResponsibilitiesUpdates and processes...
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Instructional Designer - Developer
Job Summary The global learning shared services Instructional Designer-Developer is responsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment....
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Service Request Analyst
The Service Request Analyst will support the delivery group regarding Service Requests, Change Requests & Management Process, ensuring effective Service Management. Will facilitate organizational change and service requests, follow up with different departments, and provide status updates on...
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Enterprise Resource Planning Analyst II
The primary focus of this position is the support and maintenance of the Enterprise Resource Planning (ERP) software application of the organization. This position will act as a technical point of contact for the integration, optimization, and enablement of (but not limited to) Finance and HR ERP...