• Utilizing specific tools to conduct evaluations during the recruitment process.

• Providing detailed information about TELUS International and the hiring accounts to candidates.

• Offering continuous support and follow-up throughout the evaluation and interview stages.

• Guiding and coordinating candidates through final interviews when necessary.

• Providing constructive feedback on the recruitment process for each applicant.

• Supporting various functions within the Recruitment Department.

• Assisting in the initial stages of the hiring process for new personnel.

• Conducting and processing candidate interviews, including language proficiency and technical/personal competency assessments through automated tools.

• Evaluating applicant profiles based on the specific requirements of each hiring account.

Daily Job Duties:

• Screening resumes and conducting in-person/phone interviews with candidates.

• Administering relevant company assessments.

• Performing reference and background checks.

• Coordinating interviews with hiring managers.

• Following up on the status of the interview process.

• Maintaining relationships with internal and external clients to meet staffing goals.

• Updating information on each applicant's progress.

• Staying informed about current vacancies, including accounts, departments, language levels, and schedules.

• Participating in meetings to calibrate criteria for assessing language proficiency and various BPO profiles.

Mandatory Requirements:

• English Level B2 or above - Mandatory

• French Level B2 or above - Mandatory

• University Degree (Psychology, Business Administration, or similar).

• Schedule flexibility and availability to work on-site.

Skills:

• Technical proficiency in web-based technology and social media for recruiting efforts.

• Networking skills to build professional relationships and negotiate effectively.

• Team coordination abilities to achieve common goals.

• Analytical thinking for examining applicant profiles and identifying suitable candidates.

• Strong written and verbal communication skills.

• Autonomy and experience with high-volume, full-cycle recruiting.

• Proficiency in Excel and/or Google Sheets.

• Ability to understand BPO metrics and industry specifics.

• Call Listening

• Main Call Drivers

• Ability to multi task and comply with aggressive deadlines to meet recruitment goals

Knowledge:

• Understanding of operational tasks and responsibilities.

• Time management and prioritization skills.

Education and Experience:

• University Degree  or 4+ Years  in (Psychology, Business Administration, or similar).

• Experience in Massive Talent Acquisition, Staffing Agency/Search Firm Recruiting, or Human Resources (Required).

• Professional-focused technical skills, including CRM platforms, Applicant Tracking Systems, and internet sourcing methodologies (a plus).

• Experience managing Business Process Management tools for pipeline management.