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Digital Solutions - Sr. Network Analyst (TDP)
Required Skills to Perform the roles & Responsibilities:Solid understanding of SONET Transport Network.Solid understanding of TDM.Strong understanding of voice switch infrastructure.Prior experience in the Telecom field.Knowledge of a variety of digital cross connect systems and network...
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Digital Solutions | Senior Network Analyst
TC3 (TELUS Cloud Contact Center) is a new TELUS hosted contact center solution providing flexible, cost effective contact center technology to varied industry segments and opportunity sizes in Canada and internationally. TC3 is primarily based on Cisco Hosted Collaboration Solution (HCS)...
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Digital Solutions | Cisco Contact Center Technology Analyst
Here’s the impact you’ll make and what we’ll accomplish together: TC3 is a TELUS hosted contact center offering flexible, cost effective contact center technology to varied industry segments and opportunity sizes in Canada and internationally. TC3 is primarily based on Cisco Hosted Collaboration...
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Digital Solutions - Salesforce Architect
Drives technical (HL and LL) design and development for major components of focused solutions.Offers best practice advice and recommendations to clients often extending beyond Salesforce to overall systems architecture and CRM strategy topics.Engages with Enterprise Architects regarding technical...
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Digital Solutions | DevOps Engineer Lead
As an active member of TELUS International, you will be able to handle the DevOps lifecycle maintaining high availability of production and non-production work environment.
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Technology Consultant (Genesis)
As a Business Systems Analyst, you will be providing support to various stakeholder groups within TELUS, implementing new experiences for our customers while driving value for our business through improvements in our IVR and Routing platforms. You will also work closely with our Product Owners...
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Digital Solutions - Appian BPM Developer
Must possess good verbal written communication skills.Ability to work in a team and handle pressure and demands.
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TIDS Sr. Service Desk Analyst
Job Summary:Provide IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes.
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Network Support Analyst
Job Description Supports/troubleshoots network issues within clients.Investigate second line support calls and identify the root cause of incidents and problems.Ensure the efficient and comprehensive resolution of incidents and requests.Conducts Triage, troubleshoot, and repair system failures...
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates as...
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