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TIDS Sr. Service Desk Analyst
Job Summary:Provide IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment processes.
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Network Support Analyst
Job Description Supports/troubleshoots network issues within clients.Investigate second line support calls and identify the root cause of incidents and problems.Ensure the efficient and comprehensive resolution of incidents and requests.Conducts Triage, troubleshoot, and repair system failures...
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates as...
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Digital Solutions - Avaya UC Consultant
Avaya Blue: AACC, CCMS, CCMA, AAEP, POM, ADD, License Manager.Experience in Nortel Legacy Option 61c, 81c, CS1k experience for Voice / Avaya with more than 3 years of experience.Able to install, maintain, configuring, and troubleshoot telephony systems including both VoIP and TDM PBXs. Avaya...
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Digital Solutions - CISCO UC Technology Consultant ( French Language Mandate)
Good verbal and written communicator. Good verbal and written command on French.Education Qualifications : Any technical graduate.
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Digital Solutions - Network Consultant - LAN Wifi Routing Switching
Working knowledge of French language with experience as a Network Engineer. Expert troubleshooting skills that allow for analysis and resolution of a variety of systems issues/incidents (hardware and/or software applications malfunctions and errors, and make recommendations on how to resolve...
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Cloud Platform Support
Description Experience in technical support: familiarity with case prioritization, SLA compliance, and quality Experience with the popular technologies in the machine learning/big data ecosystem Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or...
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Digital Solutions - Telecom Project Manager
TELUS International promotes diversity hiring, so female applicatnts are preferred for this roleRecognized for your strategic thinking and ability to execute in a creative manner.Regarded for your strong leadership capabilities to manage cross-functional teamsValued for building strong...
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Technology Analyst - Weblogic/Middleware
The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction. Ensures that SLA is at par with the standards set by the company and the Client Manager. Provides direction and...
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Intermediate Applications Developer
Responsibilities Work closely with workflow designers and business SME’s during the development of the workflows Liaise with BT for changes requiring additional data points, or system changes Collaborate with BT and (potentially) the vendor for support during the development of workflows (when...
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