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BATE Project Manager
The Business Analytics & Tools Enablement (BATE) team is seeking to hire a Project Manager to help deliver Business Intelligence Reporting and Tools & Technology solutions across our client portfolio and business functions. Responsible for the successful planning and delivery of...
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Real Time Analyst (For Pooling)
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.
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Senior Technical Data Engineer
Position SummaryThe Technical Data Analyst is responsible for managing the accounting, budgeting and charging activities relating to IT services and infrastructures.
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Cantonese Bilingual Resources
Provides top quality customer service / technical support to all customers of the account / program.
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Mandarin Bilingual Resources
Provides top quality customer service / technical support to all customers of the account / program.
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Learning Services Learning Specialist
The trainer’s main objective is to prepare customer service representatives to perform their job effectively.This includes providing new hired staff with product knowledge, company information and the necessarycustomer service skills. In addition to this, trainers provide cross training, new...
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Operations Team Leader - Market! Market!
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Operations Team Leader - Sales Program [Market Market]
Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded.
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Operations Team Leader (Financial Account)
Manages effective integration of directives, policies, and procedures and analyzes any potential impact to the program and performance to establish solutions to create the optimal working conditions. Monitors queue activity to ensure achievement of Service Level metrics. Conducts call...
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Learning Services Learning Specialist
We are looking for an organized and experienced trainer to join our organization. The trainer will be responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as...