Team leaders serve various roles in an organization. Their job is to get tasks done by using all of the resources available to them, including other employees or team members. Below is a list of some important roles a team leader must often take on: Develop a strategy the team will use to reach...

Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

Position Summary: Manages and intervenes in the enhancement of speech and communication skills of Operations team members in order to improve and maintain the quality of customer service rendered and to meet service levels. 

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Description Experience in technical support: familiarity with case prioritization, SLA compliance, and quality Experience with the popular technologies in the machine learning/big data ecosystem Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or...

Responsibilities: Provide technical and developer support to customers using Cloud Platform products, solutions and APIs Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions Ability to reproduce customer issues...

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