Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.  Monitors the performance of each team member against specified account / program metrics, and provides the necessary...

Position Summary: Manages and intervenes in the enhancement of speech and communication skills of Operations team members in order to improve and maintain the quality of customer service rendered and to meet service levels. 

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Description Experience in technical support: familiarity with case prioritization, SLA compliance, and quality Experience with the popular technologies in the machine learning/big data ecosystem Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or...

Responsibilities: Provide technical and developer support to customers using Cloud Platform products, solutions and APIs Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions Ability to reproduce customer issues...

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The Business Analytics & Tools Enablement (BATE) team is seeking to hire a Project Manager to help deliver Business Intelligence Reporting and Tools & Technology solutions across our client portfolio and business functions. Responsible for the successful planning and delivery of...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.

Position SummaryThe Technical Data Analyst is responsible for managing the accounting, budgeting and charging activities relating to IT services and infrastructures.

Customer Service Representative for the Largest Search Engine