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Learning Specialist | Trainers - Vertis North (Onsite assignment)
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...
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Learning Services Learning Specialist
Position Summary The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide...
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Site IT Analyst
Responsible for technical support to internal customers and secures first time resolutionresulting in minimal recurring issues. Ensures quality services in accordance with departmentalstandards and guidelines. Demonstrates positive customer service orientation resulting in highcustomer...
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Trainer - Cubao
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...
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Operations Team Leader | Telco Account
Position Summary: Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Operations Manager Iloilo
Position SummaryEnsures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
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Learning Services Learning Specialist
The trainer’s main objective is to prepare customer service representatives to perform their job effectively.This includes providing new hired staff with product knowledge, company information and the necessarycustomer service skills. In addition to this, trainers provide cross training, new...
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Quality Analyst (Financial Program)
Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings...
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Report Coordinator / Social Monitoring Specialist
The Report Coordinator will report directly to the Social Media Intelligence Manager. The Report Coordinator will primarily contribute individually as a social listener for the team’s online monitoring projects. He/She will also act as quality control to verify and share reports on the mentions...
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HR System Specialist III
Responsible for the planning & successful delivery of HR related projects (global or regional) involving system/process/policy changes, upgrades, enhancements or compliance driven initiatives. Responsible for coordinating activities of the project team, identifying appropriate resources needed,...
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